Last updated: April 2026. This policy applies to services sold under the legal name WordDoc. General terms are in our Terms of Service.
1. Scope
Refunds are assessed in line with your order confirmation, quote, or written agreement. Where those documents conflict with this policy, the agreement for your specific order prevails.
2. Before work starts
If you cancel before we assign work or begin substantive delivery, we will refund eligible payments minus any non-recoverable third-party costs already incurred (for example, rush vendor fees), where applicable.
3. After work has started
Once research, drafting, or milestones have begun, refunds are partial or unavailable depending on progress. We may credit remaining value toward revisions or a future order instead of a cash refund.
4. Quality and revisions
If deliverables materially deviate from the agreed scope or brief, you should request revisions through the agreed channel. We will work in good faith to correct issues within the revision terms of your order. Refunds for quality concerns are considered after documented revision attempts, subject to fair use.
5. Delays
If we miss a confirmed deadline without a valid reason (such as incomplete client inputs or force majeure), you may be eligible for a partial refund or expedited completion as agreed case by case.
6. Chargebacks
Please contact us before initiating a payment dispute. We will try to resolve billing issues directly. Abusive or fraudulent chargebacks may affect account access.
7. How to request a refund
Email or message us through the contact page with your order reference, payment details, and a short explanation. We aim to respond within a few business days with a decision or follow-up questions.
8. Processing time
Approved refunds are returned to the original payment method where possible. Bank or card networks may take additional days to show the credit.